Q: What does custom design mean?
A: This means that our customers can create their own original designs, within our product line. Or, they can select collections from our catalog and simply instruct us with their specifications (ie: size, lengths, etc) for their bedding. Our vast collections of luxury fabrics make this easy and enjoyable for our customers. Our design staff is pleased to assist our customers.
Q: Does Tomasini accept C.O.M (the Customer’s Own Material)?
A: Yes, however, it is rarely necessary with our extensive fabric collection. If it is necessary, the customer will be advised of the yardage requirement and shipping & labeling instructions at the time of ordering.
Q: What is the recommended cleaning process?
A: Each of our pillows have a hidden zipper, which allows the customer to remove the pillow form, and clean the cover. Some of our fabrics are washable, but for the most part, dry cleaning is recommended. Our customer service department will advise.
Q: How long does it take to receive an order?
A: It usually takes 4 to 6 weeks to receive an order. If you are in a rush, please let us know, and we may be able to ship it even sooner.
Q: How do you ship your product?
A: Tomasini ships F.O.B. Los Angeles, CA. ALL FREIGHT CHARGES WILL BE BILLED TO THE CUSTOMER. Tomasini prefers U.P.S pre-paid shipping arrangements, unless otherwise requested by the customer.
Q: Cancelations?
A: Each order is custom made therefore we do not accept cancelations.
Q: Returns and Exchange?
A: All sales are final.
Q: Damaged Merchandise?
A: Must be reported to our customer service within 5 days of receipt of your order, if for any reason the shipments cartons are damaged ,please document immediatley with carier's delivering the shipment.
Q: Returns?
A: returns for any reason are not accepted without prior authorization from our customer service department with an assigned autorized RA.
Q: Refused Orders?
A: Will incure 20% restocking fee.
Q: Trade Accounts?
A: Home furnishings, design firms ,please fill out the requested informations and e-mail or fax you sellers permit.
