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Customer Service

Shipping & Delivery
Product usually ships within 4 to 6 weeks.  Tomasini ships F.O.B. Los Angeles, CA.  ALL FREIGHT CHARGES WILL BE BILLED TO THE CUSTOMER.  Tomasini will send product via U.P.S. pre-paid shipping, unless otherwise requested by the customer. 
Returns & Replacements
All sales are final, and becasue each order is custom made, we do not accept cancelations.  If merchandise is damanged, it must be reported to customer service within 5 days of receipt of order.  If, for any reason the shipment cartons are damaged, please document the damage immediately with the carier.  Returns are only accepted with prior authorization from our customer service department and an assigned authorized RA.  Any refused order will incure a 20% restocking fee. 
All orders may be placed on the Tomasini website, through listed retail locations, or directly through our customer service department.  For all custom designs, please contact us directly.  Collections are available for order as a set or as individual pieces.  Custom design is available, meaning that customers can create an original design within specifications of our product line, or that customers can specify custom size, lengths, etc. for an existing collection.  Tomasini does accept C.O.M (Customer's Own Material), however it is rarely necessary due to our extensive fabric collection.  If it is necessary, the customer will be advised of the yardage requirement and shipping and labeling instructions at the time of ordering.  Our design staff is pleased to assist throughout the ordering and customization process.
Payment & Pricing
Purchases made through the website can be completed through Paypal Express or through Credit Card Authorization.  If you choose not to submit payment through Paypal, a Purchase Order Confirmation form and a Credit Card Authorization form will be sent to you via email.  Please complete and return the forms to the specified addresses via email or fax.  Wholesale pricing is available for registered retailers such as home furnishings and design firms.  To set up a trade account, please fill out the requested information and e-mail or fax in your sellers permit. 
Cleaning & Maintaining
Each of our pillows and comforters have a hidden zipper, which allows the customer to remove the filler and clean the cover.  A lot of our fabrics are washable, but for the most part, dry cleaning is recommended.  Our customer service department is more than happy to advise.